Shop Policies
Shipping, returns, privacy, and the basics of shopping with Candid Coal People.
Shipping & Return
Everything is packed and shipped by hand. Here’s what to expect.
WHERE ORDERS SHIP FROM
Atlanta, GA
PROCESSING TIME
Orders generally ship within one week of purchase.
SHIPPING METHOD
USPS Ground Advantage or prefered method.
TRACKING
Tracking information is sent once the order ships.
U.S. SHIPPING
Currently available within the United States only.
ORIGINAL ARTWORK
Originals are insured and require a signature upon delivery.
RETURNS
All sales are final. Returns and exchanges are not accepted.
DAMAGED, LOST, OR INCORRECT ORDERS
If your order arrives damaged, is lost in transit, or you receive the wrong item, please get in touch so the issue can be reviewed and resolved.
Privacy
How information is collected and used when you shop, subscribe, or get in touch.
INFORMATION WE COLLECT
We may collect information you provide when placing an order, submitting the contact form, or signing up for updates, including your name, email address, shipping address, order details, and messages.
HOW WE USE IT
Your information is used to process and fulfill orders, provide customer support, respond to messages, and send occasional updates if you choose to subscribe.
PAYMENTS & WEBSITE SERVICES
This website is hosted on Wix. Orders, payments, and certain site data may be processed and stored through Wix and the payment providers available at checkout.
MARKETING EMAILS
Marketing emails are only sent to visitors who choose to subscribe. You can unsubscribe at any time using the link included in those emails.
COOKIES
This site may use cookies and similar technologies needed for site functionality, security, shopping features, and site performance.
SHARING YOUR INFORMATION
Personal information is not sold. Information may be shared with service providers only when needed to operate the website, process payments, fulfill orders, or comply with legal requirements.
YOUR INFORMATION
You may contact Candid Coal People to ask about, correct, or request deletion of personal information associated with you, subject to any information that must be retained for legal or business purposes.
Terms & Condition
The basic terms for purchasing from and using the Candid Coal People website.
PRODUCT AVAILABILITY
Original artwork is one-of-one and available only while in stock. Prints and other products may be updated, changed, or discontinued at any time.
PRICING
Prices may change without notice. If a pricing, inventory, or order-processing error occurs, Candid Coal People reserves the right to correct or cancel the affected order and issue a refund when appropriate.
COLOR & APPEARANCE
Colors and details may appear slightly different on screen than they do in person due to photography, lighting, printing, and individual display settings.
ORDER ACCEPTANCE
Orders may be canceled or refused in cases of suspected fraud, payment issues, inventory errors, or other circumstances that prevent the order from being completed.
ARTWORK & SITE CONTENT
Artwork, images, text, branding, and other content on this website belong to Candid Coal People and/or Derick Thompson unless otherwise noted. They may not be copied, reproduced, distributed, or used commercially without permission.
WEBSITE USE
Use of this website is subject to these policies and applicable law. Candid Coal People may update these terms as the website, products, or services change.
QUESTIONS
For questions about an order, these policies, or the website, please use the contact form.